Maintenance

// REQUIREMENTS

// INTENT

Control who services the systems, with what tools, from where.

// WHAT A FIRST ASSESSMENT FINDS

The MSP's whole bench has a remote tool on every machine, and the photocopier technician has had a network drop for years.

// THE WORK

Scope who may service what, route remote access through a jump host, record support sessions, and sanitize equipment before it leaves for repair. Your photocopier tech and your MSP both count.

// HOW WE CAN INTERPRET IT

// TEMPLATES FOR THIS FAMILY

• Shared responsibility matrix
• Change management policy and change request record Build it in the policy builder